Let’s cover the basics of your account, from user types and billing to how we keep your data secure.
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Commonly Asked Questions
Can I get an invoice for the ZooMonitor subscription?
Yep, just send us an email at ZooMonitor@lpzoo.org and we'll process an invoice for your subscription charge.
Your subscription will automatically renew each year and be billed at that time. If you meant to cancel your subscription but forgot, just send us an email and we help issue you a refund.
The only people with access to your raw data are the Admin Users you’ve created and our app developers at Zier Niemann Consulting. Zier Niemann Consulting will not access your data unless requested, such as for the purposes of troubleshooting an issue. Any additional use of your raw data is prohibited without your explicit consent. If you consented to sharing anonymous usage statistics when registering, your non-identifiable summary data may be used for promotional purposes.
You retain ownership of all data you’ve recorded on the ZooMonitor platform.
You can deactivate any Admin User which will prevent them from accessing your Admin area. Check out this article on User Access & Permissions for instructions on how to deactivate those profiles. To ensure stability in your database, you cannot delete your Admin Users completely.
After repeated failed sign in attempts, your account is locked to protect against fraudulent activity. Your account should unlock after a few minutes and let you try your password again. To reset your password, click the Forgot Password button on your Admin sign in page.