Check out these tips to help you get your data collection running smoothly.

Commonly Asked Questions

I just added a new Observer but don’t see their name listed on the sign-in menu in the app.

Before you can sign in as that Observer, you’ll need to sign into the app under another active Observer profile and download project updates.  After doing that, you should see that Observer available in the sign-in menu.  For more information, check out this article for Managing Your Users.

Do you offer live support to troubleshoot issues?

Yes!  Check out our Events page to see upcoming dates for chats and demos.

Illustrations by Storyset